Frequently Asked Questions

What is Waypoint?

Waypoint is your trusted gateway for procuring fertilisers and commodity chemicals internationally. We ensure access to competitively-priced, high-quality commodities with reduced lead times and reliable operations, powered by advanced technology and our expert team.

How can I create an account on Waypoint?

Set up a buyer or seller account by selecting Buy or Sell Commodities at the top of the page or emailing us at

Is there a cost to use Waypoint?

No, our platform is entirely free to use for both buyers and suppliers.

How can I manage and track my orders on Waypoint?

Our platform features an order management screen, allowing real-time tracking and management of orders.

What documentation is generated and stored on the platform?

We generate and securely store all commercial documents related to transactions, including Quotes, Commercial Invoices, Packing Lists, Certificates of Origin, Bills of Lading, and Certificate of Analysis. Any originals can be sent directly to you by first class courier.

Can I negotiate prices on Waypoint?

Absolutely. Buyers can negotiate and place bid prices per ton.

Who are the contracting parties in transactions?

To ensure a secure transaction, Waypoint serves as the contracting party, absorbing the risks and providing a secure, worry-free purchasing experience.

How does Waypoint ensure the quality of its manufacturers?

We only work with cooperative and reliable suppliers, additionally we conduct a comprehensive verification process involving stringent screening, credential assessment, and quality and compliance checks.

How can Waypoint help my cashflow?

Waypoint has integrated leading trade finance solutions, allowing us to offer you extended payment terms of up to 90 days.

How can I contact Waypoint for support?

You’ll benefit from live support through the Waypoint platform after onboarding, as well as access to your dedicated account manager by phone and email. For any pre-onboarding enquiries, please email us at where we will respond within 24 hours.

How does Waypoint protect user data and transactions?

We prioritise data security with robust measures, including encryption, access controls, and regular audits.

Secure Your
Supply Chain

Access the industry’s most powerful physical commodity trading and data platform.